Information & Communication Technology Manager
CURE MEDICAL CENTERS - ABU DHABI April 2011 - Present
Accountabilities:
• Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations.
• Closely collaborated with project members to identify and quickly address problems.
• Provided leadership and support for IT department.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Developed suggestions for technical process improvements to optimize resources.
• Part of Recruitment Board and trained IT team members.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Recommended architectural improvements, design solutions and integration solutions.
• Managing the development team for Insurance project. management, career planning, motivation & mentoring of the team. • Implemented paperless document control system, reducing Sales and Accounting department paper usage by, roughly, 75%.
• Spearhead multiple initiatives for Digital transformation, below are the multiple projects launched under me since I joined in 2011:
• Managing finalization of IT Strategy/Policy/Procedures, IT Budgeting, Information Security Management policies, VOIP Administration and the Application Development Team.
• Measure, Monitor and make sure Departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Responsible for arranging fully redundant & high performance/availability for Servers, Storage, UPS & Backup, Information/Data & Network Security.
• Involved in establishing the IT master plan, strategy, budget for the organization, utilized IT resources for set of objectives and database Administration in MS SQL Server
• Coordinating other IT functions including data center management
• Accountable to lead the team for providing support services to the computing hardware, networking equipment, platforms (OS) and systems services.
• Coordinating other ICT functions including data center management, vendor relationships, technical support, application development, financial monitoring, and disaster recovery planning.
• Performing routine team administration tasks as well as team development and people management initiatives.
Achievements:
• Consolidated and stabilized servers improving hardware uptime from 75% to 99%
• Improved the performance of HIS & reduced downtime from 35% to <3%,
• Enhanced HIS to Health Authority Standards & reduced Insurance rejection rate from 10% to <4%
In Addition to ICT, was accountable in some Operational Duties too:
• Work in close coordination with the CEO on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
• Participate in strategic planning to develop objectives and goals, and implement the changes needed to achieve them.
• Assist the CEO to develop and document new operational procedures and support the implementation of technological innovations throughout a facility.
• Advise management in planning and decision making in various administrative projects.
• Support the CEO in monitoring of Revenue of the Clinics.
• Participate and contribute to the periodic organizational analysis and review by the management.
• Ensure the IT & Facility related quality standards and patient safety are maintained within the Centers.
• Be actively involved in the quality improvement activities within the department.
• Assist CEO to monitor and report of monthly, quarterly, and annual targets in terms of budget & revenue, cost saving, quality of patient experience and overall performance of the Centers.
• Meet national/international standards of quality and safety (ISO, HAAD, EHSMS).
Senior IT Administrator
COLDWELL BANKER REAL ESTATE LLC April 2010 – April 2011
Accountabilities:
• Work in cross functional teams solving significant challenges, proactively working with Product Managers, and management team to determine priorities.
• Reported to the Vice President (VP)
• Evaluates and makes recommendations regarding technology/asset life cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc.
• Supervised resources to establish the IT master plan, strategy, and budget for the organization, utilized IT resources for set of objectives, IT Service Support in terms of Server Administration /AVAYA VOIP Administration /Desktop Support/ Database Administration/ ERP Support/ Network & Infrastructure Security/ Database Administration as well as execution of multiple IT projects and maintained proper documentation concerning IT systems and assets.
• Responsibilities Manage different servers Windows Server running Active Directory, AVAYA etc.
• Setup and manage Group Policies on Server Support all peripherals including shared printer and Network printers.
• Preventative maintenance and Monitoring of network traffic.
• Manage backups
• Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology.
• Manage routers, Firewalls, and Internet filtering
• Manage DNS and DHCP on Windows server.
Reason for Leaving:
For better Growth in Career and Financial
Senior IT Administrator
TRICORP GROUP, DUBAI June 2009 – April 2010
Accountabilities:
• Reported to the Group Finance Head
• Responsible for design, administration, maintenance, and improvement of all company IS, IT and communications systems at all operating sites.
• Create visually appealing and aesthetically pleasing visual images and copy that is reflective of the hotels style and is in keeping with Hilton brand standards and advertising guidelines.
• Create marketing collateral which gives tangible clues as to the intangible services and products of the hotel, through visual images and copy.
• Determine size and arrangement of illustrative material and copy and select style and size of type.
• Use computer software to generate new images.
• Managed project to design and implement new off-site data backup and disaster recovery system.
• Managed implementation of bar code inventory control systems in warehouse facility.
• Identify and implement new technologies to enhance the long-term operations and goals of the company.
Reason for Leaving:
No Career Growth, as it is into hospitality major was in Graphic Designing
IT Administrator
DEWAN AL EMARA ARCHITECTS & ENGINEERS July 2008 – March 2009
Accountabilities:
• Responsible for administration/configuration/troubleshooting of all servers and firewalls.
• Managing Active Directory, User Profiles and Group Policies.
• Installed and maintaining Biometric attendance machine, CCTVs and other devices being used in the organization.
• Installed and maintaining File Management system Autodesk Vault for Architect Engineers.
• Installed and managing NAS central storage for the company.
• Maintaining dynamic website of the company for updating projects and for security and stability.
• Providing PC support and troubleshooting to the staff as and when required.
• Installed and maintaining PABX of the company for smooth voice communication.
• Identify and implement new technologies to enhance the long-term operations and goals of the company.
• Maintained all systems, printers, and other peripherals.
• Ensured adherence to company hardware, software, and security configurations.
• Scheduled and ensured timelines of all computer procurement and maintenance.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Reason for Leaving:
Due to Recession, company was facing financial difficulties due to lack of project
System Administrator
MAWARIDE CONSULTANCY .COM FZ LLC July 2007 – July 2009
Accountabilities:
• Update Recruitment Portal / Website and its contents
• Backup and recovery of the information on periodic basis.
• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
• Testing the integrity and performance of various information networks and software applications Identify and implement new technologies to enhance the long-term operations and goals of the company.
• Providing IT Support to different clients in implementation of different IT resources(Hardware/Software).
• Oversee the up-gradation and installation of system-related software and Hardware.
• Assuring robust flow of Information towards Higher Management.
• Maintenance of Networking Environment.
Reason for Leaving:
Company Shifted to South Africa, so my options were either to move with them or to stay in UAE by finding a new job
Software Engineer
KERALA STATE ELECTRONICS DEVELOPMENT CORP. LTD - June 2005 – June 2007
Accountabilities:
• Analysed client’s requirements to derive software design and performance requirements.
• Designed and coded software like All India Hajj Pilgrim Software, Accounting Software for Central Hajj Committee,
• Designed and coded new software or modify existing software to add new features using VB6, VB.net, ASP.net etc.
• Debugged existing software and correct defects
• Integrated existing software into new or modified systems or operating environments.
• Developed simple data queries for existing or proposed databases or data repositories.
• Provided recommendations for improving documentation and software development process standards.
• Developed or implemented algorithms to meet or exceed system performance and functional standards.
CURE MEDICAL CENTERS - ABU DHABI April 2011 - Present
Accountabilities:
• Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations.
• Closely collaborated with project members to identify and quickly address problems.
• Provided leadership and support for IT department.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Developed suggestions for technical process improvements to optimize resources.
• Part of Recruitment Board and trained IT team members.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Recommended architectural improvements, design solutions and integration solutions.
• Managing the development team for Insurance project. management, career planning, motivation & mentoring of the team. • Implemented paperless document control system, reducing Sales and Accounting department paper usage by, roughly, 75%.
• Spearhead multiple initiatives for Digital transformation, below are the multiple projects launched under me since I joined in 2011:
- o Year 2011: E&M coding implementation, PACS implementation.
- o Year 2012: Infrastructure upgrade by Datacenter centralization addition of storage for next 6 years
- o Year 2013: LIS implementation.
- o Year 2014 & 2015: Digitization of Medical Records Department.
- o Year 2016: RIS implementation for Digitizing the complete workflow of Radiology dept internally and with clinics.
- o Year 2017: Pharmacy System Implementation and integration with HIS.
- o Year 2018: Datacenter Virtualization, Backup and DR implementation.
- o Year 2019: RIS Upgradation, Digitization of Existing HIS to digitize all departments Gastrology: Endoscopy /Pulmonary: PFT /Neurological: EEG, EMG /Cardiology: EcoPacs /ENT: Audiometry.
- o Year 2019-2020: Malaffi Implementation.
- o Year 2020: Due to Covid Pandemic situation, Digitization, IT Security, Remote Access/Work from Home (WFH) played a major role. Implemented the below :
- ▪ Telemedicine system
- ▪ Accops HySecure for WFH
- ▪ Token system & E-prescription for Pharmacy & Lab
- ▪ Omni Channel System – Fresh Desk
- o Year 2021: Datacenter Upgrade for New HIS, New Concepts HIS (Planning, Gap Analysis, UAT).
- o Year 2022:
- ▪ Implemented Concepts HIS
- ▪ RIS & PACS Upgradation(on going)
• Managing finalization of IT Strategy/Policy/Procedures, IT Budgeting, Information Security Management policies, VOIP Administration and the Application Development Team.
• Measure, Monitor and make sure Departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Responsible for arranging fully redundant & high performance/availability for Servers, Storage, UPS & Backup, Information/Data & Network Security.
• Involved in establishing the IT master plan, strategy, budget for the organization, utilized IT resources for set of objectives and database Administration in MS SQL Server
• Coordinating other IT functions including data center management
• Accountable to lead the team for providing support services to the computing hardware, networking equipment, platforms (OS) and systems services.
• Coordinating other ICT functions including data center management, vendor relationships, technical support, application development, financial monitoring, and disaster recovery planning.
• Performing routine team administration tasks as well as team development and people management initiatives.
Achievements:
• Consolidated and stabilized servers improving hardware uptime from 75% to 99%
• Improved the performance of HIS & reduced downtime from 35% to <3%,
• Enhanced HIS to Health Authority Standards & reduced Insurance rejection rate from 10% to <4%
In Addition to ICT, was accountable in some Operational Duties too:
• Work in close coordination with the CEO on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
• Participate in strategic planning to develop objectives and goals, and implement the changes needed to achieve them.
• Assist the CEO to develop and document new operational procedures and support the implementation of technological innovations throughout a facility.
• Advise management in planning and decision making in various administrative projects.
• Support the CEO in monitoring of Revenue of the Clinics.
• Participate and contribute to the periodic organizational analysis and review by the management.
• Ensure the IT & Facility related quality standards and patient safety are maintained within the Centers.
• Be actively involved in the quality improvement activities within the department.
• Assist CEO to monitor and report of monthly, quarterly, and annual targets in terms of budget & revenue, cost saving, quality of patient experience and overall performance of the Centers.
• Meet national/international standards of quality and safety (ISO, HAAD, EHSMS).
Senior IT Administrator
COLDWELL BANKER REAL ESTATE LLC April 2010 – April 2011
Accountabilities:
• Work in cross functional teams solving significant challenges, proactively working with Product Managers, and management team to determine priorities.
• Reported to the Vice President (VP)
• Evaluates and makes recommendations regarding technology/asset life cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc.
• Supervised resources to establish the IT master plan, strategy, and budget for the organization, utilized IT resources for set of objectives, IT Service Support in terms of Server Administration /AVAYA VOIP Administration /Desktop Support/ Database Administration/ ERP Support/ Network & Infrastructure Security/ Database Administration as well as execution of multiple IT projects and maintained proper documentation concerning IT systems and assets.
• Responsibilities Manage different servers Windows Server running Active Directory, AVAYA etc.
• Setup and manage Group Policies on Server Support all peripherals including shared printer and Network printers.
• Preventative maintenance and Monitoring of network traffic.
• Manage backups
• Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology.
• Manage routers, Firewalls, and Internet filtering
• Manage DNS and DHCP on Windows server.
Reason for Leaving:
For better Growth in Career and Financial
Senior IT Administrator
TRICORP GROUP, DUBAI June 2009 – April 2010
Accountabilities:
• Reported to the Group Finance Head
• Responsible for design, administration, maintenance, and improvement of all company IS, IT and communications systems at all operating sites.
• Create visually appealing and aesthetically pleasing visual images and copy that is reflective of the hotels style and is in keeping with Hilton brand standards and advertising guidelines.
• Create marketing collateral which gives tangible clues as to the intangible services and products of the hotel, through visual images and copy.
• Determine size and arrangement of illustrative material and copy and select style and size of type.
• Use computer software to generate new images.
• Managed project to design and implement new off-site data backup and disaster recovery system.
• Managed implementation of bar code inventory control systems in warehouse facility.
• Identify and implement new technologies to enhance the long-term operations and goals of the company.
Reason for Leaving:
No Career Growth, as it is into hospitality major was in Graphic Designing
IT Administrator
DEWAN AL EMARA ARCHITECTS & ENGINEERS July 2008 – March 2009
Accountabilities:
• Responsible for administration/configuration/troubleshooting of all servers and firewalls.
• Managing Active Directory, User Profiles and Group Policies.
• Installed and maintaining Biometric attendance machine, CCTVs and other devices being used in the organization.
• Installed and maintaining File Management system Autodesk Vault for Architect Engineers.
• Installed and managing NAS central storage for the company.
• Maintaining dynamic website of the company for updating projects and for security and stability.
• Providing PC support and troubleshooting to the staff as and when required.
• Installed and maintaining PABX of the company for smooth voice communication.
• Identify and implement new technologies to enhance the long-term operations and goals of the company.
• Maintained all systems, printers, and other peripherals.
• Ensured adherence to company hardware, software, and security configurations.
• Scheduled and ensured timelines of all computer procurement and maintenance.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Reason for Leaving:
Due to Recession, company was facing financial difficulties due to lack of project
System Administrator
MAWARIDE CONSULTANCY .COM FZ LLC July 2007 – July 2009
Accountabilities:
• Update Recruitment Portal / Website and its contents
• Backup and recovery of the information on periodic basis.
• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
• Testing the integrity and performance of various information networks and software applications Identify and implement new technologies to enhance the long-term operations and goals of the company.
• Providing IT Support to different clients in implementation of different IT resources(Hardware/Software).
• Oversee the up-gradation and installation of system-related software and Hardware.
• Assuring robust flow of Information towards Higher Management.
• Maintenance of Networking Environment.
Reason for Leaving:
Company Shifted to South Africa, so my options were either to move with them or to stay in UAE by finding a new job
Software Engineer
KERALA STATE ELECTRONICS DEVELOPMENT CORP. LTD - June 2005 – June 2007
Accountabilities:
• Analysed client’s requirements to derive software design and performance requirements.
• Designed and coded software like All India Hajj Pilgrim Software, Accounting Software for Central Hajj Committee,
• Designed and coded new software or modify existing software to add new features using VB6, VB.net, ASP.net etc.
• Debugged existing software and correct defects
• Integrated existing software into new or modified systems or operating environments.
• Developed simple data queries for existing or proposed databases or data repositories.
• Provided recommendations for improving documentation and software development process standards.
• Developed or implemented algorithms to meet or exceed system performance and functional standards.
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